FAQ
How and where can I order Studiotools?
Directly from us. Just get in touch — no strings attached — whether you want to order products from the collection, need help planning your room, or simply have a question.
Use the form above – and you'll get a personal reply, usually the same day, with everything you need: pricing, delivery times, and next steps.
We deliver straight from our warehouse to most of Europe — by two-man delivery, right to the room where it's needed. See our shipping policy for details.
Where can I find 3D data?
Customizable via pCon in DWG, FBX, 3DS, OBJ, USDZ and GLB
Where do I find dimensions and other product details?
Every product page has the full specs — dimensions, materials, weight. Just click the product name. Anything missing? Use the form above - we are happy to help.
All about shipping and assembly
Standard delivery takes approx. 2–3 weeks, while Preorders usually take around 12 weeks.
We deliver straight from our warehouse to most of Europe — by two-man delivery, right to the room where it's needed.
See our shipping policy for details. On-Site assembly available upon request.
What is the warranty period for Studiotools products?
Sure - click here for the details.
Where are Studiotools products manufactured?
We produce with a network of independent manufacturers, mostly family-run businesses. About 2/3 of production takes place in Germany. The rest is split between Switzerland, Italy, Denmark and Poland. Nearly all raw materials come from Europe. Only parts that cannot be sourced in Europe (e.g. custom neodymium magnets for our clips) come from Asia.
How sustainable is Studiotools?
We focus on sustainable materials and circular principles right from the design phase. Our full sustainability statement is available here.
Can I order products just to try them and return them afterwards?
We handle returns, cancellations, and withdrawals under the UN Convention on Contracts for the International Sale of Goods (CISG) – basically the gold standard for B2B business. It gives buyers a strong set of rights and protections. What it doesn’t include are “trial orders” with the option to return afterwards – and we don’t offer those either.
Why not? Because we’ve had too much abuse in the past. Our products were ordered for one-off events, workshops, offsite strategy sessions, temporary setups, or whatnot – and then returned. We’ve heard all kinds of stories over the years – and in almost all cases, it turned out there was never any real intent to buy. From the very beginning, the plan was just to “borrow” our products for a few days and send them back. That’s not what we’re here for – and it’s not fair to anyone.
Why is this a problem? Because it creates massive costs. Sometimes more than the actual value of the product. We deliver with two-person logistics teams, and every return involves manual work – inspection, cleaning, repackaging – all done 100% by hand. And to make things worse: in the best-case scenario, we can only resell the returned items at a steep discount – as B-stock. And the costs? They don’t fall on those who caused them – they end up affecting everyone. Including you!
If you’re unsure, if something’s unclear, or if you just want to see the products in person, get in touch or book a visit to our showroom. We’re happy to help.