We handle returns, cancellations, and withdrawals under the UN Convention on Contracts for the International Sale of Goods (CISG) – basically the gold standard for B2B business. It gives buyers a strong set of rights and protections. What it doesn’t include are “trial orders” with the option to return afterwards – and we don’t offer those either.

Why not? Because we’ve had too much abuse in the past. Our products were ordered for one-off events, workshops, offsite strategy sessions, temporary setups, or whatnot – and then returned. We’ve heard all kinds of stories over the years – and in almost all cases, it turned out there was never any real intent to buy. From the very beginning, the plan was just to “borrow” our products for a few days and send them back. That’s not what we’re here for – and it’s not fair to anyone.

Why is this a problem? Because it creates massive costs. Sometimes more than the actual value of the product. We deliver with two-person logistics teams, and every return involves manual work – inspection, cleaning, repackaging – all done 100% by hand. And to make things worse: in the best-case scenario, we can only resell the returned items at a steep discount – as B-stock. And the costs? They don’t fall on those who caused them – they end up affecting everyone. Including you!

If you’re unsure, if something’s unclear, or if you just want to see the products in person, get in touch or book a visit to our showroom. We’re happy to help.